Yangcheon-gu marks four years of direct text service to district head, catching even small inconveniences and resolving them

Key points in 3 lines

1. Since Yangcheon-gu launched its direct text complaint service to the district head in August 2022, it has received 1,151 complaints so far.
2. District head Lee Gi-jae receives texts around the clock on his personal number, and the head of the responsible team reports the result within three days; 98.6% have been completed or are in progress.
3. Since 2025, the district has also operated a resident inconvenience management system, which has received 293 cases, 175 of which have been resolved.

Written by our reporter · 3-line summary by Koto, The Korean Today's AI assistant · 88 languages ⓘ